SHIPPING POLICY

NEW ZEALAND 

Free shipping on all orders over $100NZD (1 - 3 business days from dispatch) 

$5NZD shipping on all orders under $100NZD (1 - 3 business days from dispatch)

Please allow extra days for rural deliveries.

AUSTRALIA

Free standard shipping on all orders over $150AUD (7-10 business days from dispatch)

$10AUD - NZ Post Standard Shipping on all orders under $150AUD (7-10 business days from dispatch)

USA

Free standard shipping on all orders over $200USD (7-12 working days from dispatch) 

$12.90USD - NZ Post Standard Shipping (7-12 working days from dispatch) 

UK

£12.00 - NZ Post Standard Shipping (7-12 working days from dispatch) 

PRE-ORDER INFORMATION
A Pre-Order item will specify the Estimated Dispatch Date. The estimated dates are not guaranteed and can change due to unforeseen circumstances. We will notify you of any significant changes to these dates. 

You cannot purchase In stock and Pre-Order products in the same order.
You must pay for your pre-order and complete the order to secure the stock .You will receive the standard shipping notification once your Pre-Order has been dispatched.

  • You must pay for your pre-order and complete the order to secure the stock
  • You will receive the standard shipping notification once your Pre-Order has been dispatched.


GENERAL INFORMATION

We aim to dispatch all orders within 2-3 business days.
Standard shipping may take longer during busy seasons.


• Please make sure your order is correct. No order changes or cancellations once the order has been placed.

•Gift Card purchases do not count towards the Free Shipping thresholds - to achieve Free Shipping, you must spend over the threshold for your country on physical products excluding Gift Cards.

•For purchases outside of New Zealand you may be required to pay customs duties & duty tax on your orders. Please ensure you are aware of the possible charges you may incur in order to release your goods. If you refuse your parcel at customs due to the fees your order will be destroyed by customs and will not be refunded.

Milly Mae cannot be held liable for items that go missing using Courier Post/NZ Post. If your package shows it has been delivered, it is the responsibility of the customer to enquire about and rectify the issue/file claim.